Support

Something wrong with an order

Open the Trollu app and use Messages. It reaches us with the order attached, which saves you explaining it — and it is the fastest route for anything about a parcel.

If you cannot open the app

Write to hello@trollu.com. Tell us the phone number on your account and, if it is about an order, the shop’s name and roughly when you ordered.

A parcel that has not arrived

Shipments in Lebanon are carried by Aramex on Trollu’s account, so Aramex will not discuss a parcel with a customer or a shop directly. Message us and we will chase it.

If you run a shop

Use Messages in the Trollu Sell app. Most questions about listing, packing, pickups and payouts are answered in Learn.

Reporting a shop or a listing

Write to hello@trollu.com with a link to the listing and what is wrong with it.